Help & Support

All your queries answered
About Us is a Discount Coupon and Cashback website, ran and owned by Naviva Services. We help you maximize your savings by offering incredible coupons, exclusive offers, deals, discounts and more on all the top brands. Our hassle-free cashback process makes it a favorite among smart shoppers.


 Our Motto

“To Keep Things Simple; Yet Effective.


How does the CouponDhaba service work?

We’ve an affiliate with more than 350 online stores.

These online retailers pay us a commission whenever we refer customers to them and we pay our members up to 100% of this commission as cashback, in return for using the CouponDhaba website to shop at their favorite online stores.


Become a CouponDhaba member

Our Membership is free & rewarding. Once your account is established, you will be eligible for the cashback. Browse deals and coupons of your favorite online sites & click to shop and get cashback for your shopping. It’s that easy!


Suggestions or questions?

We welcome your suggestions and feedback. Visit the Contact Us page to immediately send an email. Or check out our Help & Support page for a list of frequently asked questions.


Privacy Policy recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy governs the manner in which collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Information we collect

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number.

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information collects and uses Users personal information for the following purposes:

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs

To improve our Site

We continually strive to improve our website offerings based on the information and feedback we receive from you

To process transactions

We may use the information Users provide about themselves when placing an order (cashback redemption) only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service

To administer a content, promotion, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them

To send periodic emails

The email address and phone number Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.


Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: [email protected]

Policy Update Date: November 20, 2017

Terms of Uses

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the CouponDhaba website (the “Service”) operated by Naviva Services (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


If you wish to redeem your reward and cashback amount earned using the Service (“Payout”), you may be asked to supply certain information relevant to your Payout including, without limitation, your name, email address, your mobile number and your bank account details. You agree to provide current, complete and accurate information for your payout request via the Site. You further agree to promptly update your account information.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, payouts, indemnity and limitations of liability.

Copyright and Intellectual Property Right Ownership

Unless otherwise indicated, the Site and the Services are our proprietary property, and all source code, databases, functionality, software, website designs, text, photographs and graphics material owned by either or its Information Providers which is protected under copyright, trademark and other intellectual property laws.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and the Content, and to download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use. If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained therein. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.

Email Communications

You consent to receive electronic communications, and you agree that all agreements, notices, disclosures and other communications we provide to you electronically, via email and on the Site satisfy any legal requirements that such communication be in writing.

Prohibited Activities

You may not access or use the Site or the Services for any purpose other than that for which we make them available. The Site is for your personal use only and may not be used in connection with any commercial endeavors, except those that are specifically endorsed or approved by us.

Reviews and Comments

You acknowledge and agree that by submitting a review or comment to us, you grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable and sub-licensee right and license to reproduce, modify, translate, transmit by any means, display, perform and/or distribute the review, in whole or in part. We do not assume liability for any review or for any claims, liabilities or losses resulting from any review.

Guidelines for Reviews and Comments

We may accept, reject or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers the reviews to be objectionable or inaccurate. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the subject being reviewed; (2) your reviews should not contain profanity or offensive, abusive, racist or hate language, discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation or disability, or references to illegal activity; (3) you should not be affiliated with competitors if posting negative reviews; (4) you should not make any conclusions as to the legality of conduct; and (5) you may not post any false statements or organize a campaign encouraging others to post reviews, whether positive or negative. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners.


You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Site or the Services (the “Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree that there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary rights in your Submissions.


We care about the privacy of our users. Please carefully read and review our Privacy Policy. By using the Site or the Services, you agree to be bound by our Privacy Policy, which is incorporated by reference into these Terms of Use.

Site Management

We reserve the right, but do not have the obligation to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion, and without limitation, notice or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (4) otherwise manage the Site in a manner designed to protect our rights and property, and to facilitate the proper functioning of the Site and the Services.

Claims of Copyright Infringement

We respect the intellectual property rights of others and respond to notices of alleged copyright infringement that comply with applicable law. We will remove any infringing materials from the Site, and, in appropriate circumstances, we will disable or terminate accounts of repeat infringes according to the process set out in the copyright Act. If you believe that any material available on or through the Site infringes upon any copyright you own or control, please immediately notify us at: [email protected]

Third party Website and Content

The Site contains (or you may be sent through the Site or the Services) links to other websites (“Third Party Sites”) as well as articles, photographs, text, graphics, pictures, designs, information, applications, software and other content or items belonging to or originating from third parties (“Third Party Content”). Such Third Party Sites and Third Party Content are not investigated, monitored or checked for accuracy, appropriateness or completeness by us, and we are not responsible for any Third Party Sites accessed through the Site or any Third Party Content posted on, available through or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies of or contained in the Third Party Sites or Third Party Content. Inclusion of, linking to or permitting the use or installation of any Third Party Sites or Third Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access any Third Party Sites or to use or install any Third Party Content, you do so at your own risk, and you should be aware that our Terms of Use and policies no longer govern. You should review the applicable terms of use and policies, including privacy and data gathering practices, of any Third Party Sites to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third Party Sites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases, which are exclusively between you and the applicable third party. You shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from Third Party Content or any contact with Third Party Sites.

Term and Termination

These Terms of Use shall remain in full force and effect while you use the Site or the Services or are otherwise a user or member of the Site, as applicable. You may terminate your use or participation at any time, for any reason, by following the instructions for terminating user accounts in your account settings.


If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation, pursuing civil, criminal and injunctive redress.

Modifications and Interruptions

There may be information on the Site that contains typographical errors, inaccuracies or omissions that may relate to service descriptions, availability and various other information. We reserve the right to correct any errors, inaccuracies or omissions and to change or update the information at any time, without prior notice.

We reserve the right to change, modify or remove the contents of the Site or any of the terms or conditions contained in these Terms of Use at any time or for any reason, in our sole discretion, without notice. However, we have no obligation to update any information on the Site. We also reserve the right to modify or discontinue all or part of the Services at any time or for any reason, in our sole discretion, without notice. We will alert you about any changes by updating the “Version Date” of these Terms of Use. Any changes or modifications will be effective immediately upon posting the updated Terms of Use on the Site, and you waive any right to receive specific notice of each such change or modification. Your continued use of the Site or the Services after such posting means you accept and agree to be bound by the modified Terms of Use. We encourage you to periodically review these Terms of Use to stay informed of updates. You agree to be responsible for monitoring changes to the Site or the Services.

We cannot guarantee that the Site and the Services will be available at all times. We may experience hardware, software or other problems, or need to perform maintenance related to the Site, resulting in interruptions, delays or errors. We reserve the right to change, revise, update, suspend, discontinue or otherwise modify the Site or the Services at any time or for any reason, without notice to you. You agree that we have no liability whatsoever for any loss, damage or inconvenience caused by your inability to access or use the Site or the Services during any downtime or discontinuance of the Site or the Services. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or the Services, or to supply any corrections, updates or releases in connection therewith.

Jurisdictional Issues

The Site is solely to be used by individuals residing in the India. If you choose to access the Site from any location then you do so on your own initiative and at your own risk, and you are responsible for compliance with all applicable local laws. We reserves the right to limit the availability of the Site to any person, geographic area, or jurisdiction it desires, at any time and in its sole discretion.

User Representations

To access the Cashback Services, you must first register with the Site. By registering with the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current and complete; (2) you will maintain the accuracy of such information and promptly update such registration information to keep it true, accurate, current and complete; (3) you will keep your password confidential and will be responsible for all use of your password and account; (4) you are not a minor in the jurisdiction in which you reside; (5) you have the legal capacity and you agree to comply with these Terms of Use; (6) you will not access the Site through automated or non-human means, whether through a robot, script or otherwise; (7) you will not use the Site or the Services for any illegal or unauthorized purpose; and (8) your use of the Site or the Services does not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

Contacting Us

If you have any questions about these Terms, please contact us at: [email protected]

Update Date: November 20, 2017

Contact Us

We are here to answer any questions you may have about our site and cash back experiences. Reach out to us and we’ll respond as soon as we can.

Even if there is something you have always wanted to experience and can’t find it on our site, let us know and we promise we’ll do our best to find it for you and send you there.

For any general query, contact us at [email protected]

For merchant queries & advertising , contact us at [email protected]

No time to open email box, don’t worry you can simply post your query on the message box and we will get back to you at the earliest.

Send Message

Top Frequently Asked Questions

You have to login to and make a purchase with a partner merchant that offers cash back on their website. Your cashback will be updated as payable within 90 days from transaction. You can then transfer your earned cashback to bank account or redeem for gift voucher.

CouponDhaba has partnered with over 350 online stores to bring you the best offers and deals. These merchants pay a commission for bringing new sales to their websites. We share this commission with you in the form of Cash Back.

The cashback process is such that we have to wait for the merchant to confirm to us that the purchase was not returned or exchanged. Some stores also use this time to validate that the sale has met conditions for earning of cashback.

We constantly work with stores to reduce this wait period. However, just to be on the safe side we inform you that it may usually take 4-8 weeks for a transaction to be confirmed and cashback to appear on your account.

No. To earn Cashback, you MUST visit the store via to track that you went to their site through us, and will pay us a commission. And We pass the most of this commission to you as Cashback.

Once you’ve logged in, you will see “My Cashback” on the top right corner of your screen. Click on it and then open Cashback Dashboard to see your Cashback Earnings and transactions.

To know if the Store is offering Cashback, visit to the store Offers & Deals page on and check for the Cashback Structure widget on the left side of the page. This will list the details of the cashback.

The entire list of Stores on are available on All Stores page. You can visit to this page or alternatively you can type the store name in the search bar on top.

Cash Back Offers are only currently available for online purchases only. We’ll let you know if this should change.

We hate to attach terms & conditions, hence, we request you to take care of following for smooth cashback tracking and redemption.

  • Login to your account on our website before clicking on any coupon / offer.
  • Add products / services in cart only after you visit store by clicking any link from our website.
  • Place order in one session without visiting other website.
  • Do not use any other coupon code apart from what’s mentioned on our website.
  • Do not use Ad blockers/ browser extensions as they prevent tracking of cashback or sale.

We’re sorry we haven’t been able to answer your question anywhere else in the FAQ Page.

If you would like to contact us directly, then please follow the link

Account FAQs

In order to claim for a Cashback, you must be a registered user to You can sign up by creating a new account using your email id or alternatively you can login using your Facebook or google+ accounts also.

Absolutely Not. You will not be required to pay a single rupee to join or maintain your account with

If you have forgotten your password, simply click on the “Forgot Password” link on login page and a link to reset your password will be sent to your email id. If you wise to change your password, login to your CouponDhaba Account and go to Dashboard. On the top right corner of the navigation bar you will see the “My Profile” icon, click on it. Next click on “Change Password”. You can now change your password and click ‘Change Password’.

Only Payable Cashback can be paid. Tracker or Validated Cashback cannot be paid till its status has been updated as “Payable”. For different Cashback status refer Cashback FAQs.

Log in to your account. Once you’ve landed on the profile page, you can update your Personal Info.

We verify the mobile number for security purposes. It ensures a genuine redemption of the reward and cashback earning.

Please contact us and we will be able to assist.

Cashback FAQs

In addition to the discounts for online shopping using coupons and offer listed on our website, we also give you an option of earning extra cashback on your online shopping. Stores that have additional cashback can be identified by looking for labels besides coupon title like ‘+ Upto 5% CD Cashback’ or ‘+ Upto Rs. 200 CD Reward’ etc.

This cashback amount can be transferred to your bank account or mobile wallet as hard cash. You may also redeem cashback for gift vouchers from favorite stores.

Stores like Flipkart, Snapdeal and few more allow cashback earned from orders placed with them to be used for gift vouchers only. To make this difference easily, cashback type is used as reward.

Also, the referral amount you earn by referring your friends is termed as reward.

This reward amount can be redeemed for gift vouchers from favorite stores.

  • Tracked – When you place an order via our website with any stores, within 72 hours your transaction is captured and updated as tracked.
  • Validated – When tracked order is confirmed by store about its eligibility for cashback / reward, it’s status is updated as validated.
  • Decline – Cancelled, fraudulent transactions are tagged as decline.
  • Payable – Once the cashback earned on your order is confirmed by store, the amount earned as cashback / reward is available for your redemption / bank transfer.
  • Claimed – Cashback redeemed or bank transferred is updated as claimed.

The cashback process is such that we have to wait for the store to confirm to us that the purchase was not returned or exchanged. Some stores also use this time to validate that the sale has met conditions for earning of cashback.

We constantly work with stores to reduce this wait period. However, just to be on the safe side we inform you that it may usually take 4-8 weeks for a transaction to be confirmed.

It can take up to 72 hours for us to get your transaction tracked. In case your transaction is not tracked even after 72 hours, please click here and file a Missing Cashback Claim for the transaction which was Not Tracked. Please note, stores accept claims for cashback not tracked cases only till 10th day from the purchase date.

Usually, it takes up to 72 hours for us to track and reflect your transaction in your dashboard. If it has already been 72 hours and yet it’s not reflecting in your dashboard, you can create missing cashback claim.

Raise missing cashback claim by mentioning all information for us to track your claim.

Earn cashback up to minimum threshold for withdrawal / redemption.

When your cashback exceed the minimum withdrawal threshold, you can redeem it by;

  • Cashback – Bank transfer and Gift voucher
  • Reward – Gift voucher from your choice of store

It takes up to 3 business days for us to process redemption request.

No, there is absolutely no cost or fees applicable to withdrawing your balance.

Depending on the mode of withdrawal / redemption, the minimum amount is set to:

  • Bank – Rs. 250
  • Gift Voucher – Rs. 100

No, the cashback / reward in your account never expires. It’s your money and you can withdraw / redeem it anytime.

Referral FAQs

When you refer someone to CouponDhaba and they shop you get Rs. 50 as referral bonus. The more friends your refer the more you earn.

Referring friends is really simple. You just have to share your unique referral link with friends through email, Facebook or Twitter. Please visit the Refer & Earn page for more details.

Click on ‘Dashboard’ on top right corner after login. Then select ‘REFER & EARN’. You will be able to see your referral earnings.

When you sign up with us using a referral code, a reward amount is added to your account.

Once you complete your mobile verification by OTP and email verification and also make at least one cashback transaction, the referral reward becomes available for redemption.

Use this field to enter a referral code from a friend, so that both of you can avail benefits of the running referral scheme! -Time to time we release some code from an ad or a promotional activity, you can apply that here to avail the benefits of the scheme.

You can earn a bonus amount for each friend that signs up using your referral code and fulfills the requirements related to the referral. There are no caps on the number of friends that you can refer, so you can potentially earn an unlimited amount of reward for referring friends to our website.

You can use your powerful network to raise fund through CouponDhaba. Refer all your members or friends in your network and for each one joining you can earn Rs. 50. Imagine if 1000 members join using your link you can earn Rs. 50,000 as referral bonus.



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